Village’s New Waste Hauling Services: Frequently Asked Questions
The Lisle Village Board recently approved a contract with a new refuse, recycling and yard waste hauling provider, Lakeshore Recycling Systems (LRS). This contract provides more services at a lower cost to Lisle residents. Throughout the month of June, additional information will be available at the LRS website, www.LRSrecycles.com. LRS will also be sending information by mail to households and multi-family complexes in the coming weeks regarding these new services to be offered in the Village effective July 1, 2018.
CHANGE IN SERVICE
What is this change in waste haulers all about? The Lisle Village Board recently approved a contract with a new refuse, recycling and yard waste hauling provider, Lakeshore Recycling Systems (LRS). This contract provides more services at a lower cost to Lisle residents. Waste hauling services provided by current provider, Republic Services, will end, effective June 30, 2018.
When do the new services provided by Lakeshore Recycling Systems begin? LRS will begin providing waste hauling services to the Village, effective July 1, 2018. The first two pickup days will be Thursday, July 5 (due to the July 4th holiday) and Wednesday, July 11.
What do I need to do to ensure there is no disruption in services? You need to contact LRS to set up subscription services, as well as automatic billing. This must be done as soon as possible in order to avoid disruption in services. Delivery of carts to residences can take up to three weeks. Residents who choose to purchase stickers are not required to contact LRS. They can instead purchase refuse and yard waste stickers at Village Hall and participating local retailers in the coming weeks. Residents will be notified when new stickers are available for purchase.
Does my pickup day change? Yes. The pickup day will change from Tuesdays to Wednesdays. Due to the July 4th holiday, the first pickup made by LRS will be on Thursday, July 5. Wednesday pickups will begin on July 11.
What about the cart I have from Republic? Republic is expected to pick up carts starting Tuesday, June 26, during their last pickup for Lisle residents. Republic carts cannot be used under the new program.
How do I get a new cart from Lakeshore Recycling Systems? New carts from LRS will be distributed to all Lisle residences starting in mid-June.
Unincorporated Lisle residents: Services for unincorporated residents will not change due to the Village of Lisle’s new service provider. Unincorporated residents are advised to contact their current waste hauling service provider if they have questions.
Is there a grace period offered for stickers purchased for Republic services that are no longer needed due to the new provider? Yes. LRS is offering a two-week grace period for the first two pickups on Thursday, July 5 and Wednesday, July 11.
What do I do with waste stickers (from Republic) that I don’t need? Residents can take advantage of a sticker buy back opportunity at Village Hall during normal business hours, 7:00 a.m. until 5:00 p.m., between June 18 – July 20 and receive a full refund for unused stickers. To be eligible for a refund, stickers must be unused, whole, and have the backing intact. No refunds will be issued after July 20.
What is the cost of new refuse and yard waste stickers? The cost for stickers has decreased to $3.00 per sticker. Stickers can be used for either refuse or yard waste.
Do I need different stickers for refuse and yard waste? No. The same sticker can be used for both refuse and for yard waste pickups. Recycling services are also provided, free of charge (more information on recycling services below).
Where do I purchase stickers offered by LRS? By the third week in June, stickers will be available for purchase at Village Hall, 925 Burlington Avenue, Lisle, during normal business hours, Monday through Friday from 7:00 a.m. until 5:00 p.m. Stickers will also be available for purchase at local participating retailers. A notice when stickers are available for purchase will be published on the Village website at https://www.villageoflisle.org through social media channels (https://www.villageoflisle.org/705/Social-Media) and the Village E-newsletter communication, which can be signed up for here: https://www.villageoflisle.org/list.aspx.
SUBSCRIPTION SERVICES: COST AND ARRANGEMENTS/WHAT IS INCLUDED
What are the monthly cart program costs for Lakeshore Recycling Systems?
35-gallon waste cart ($19.15/month)
65-gallon waste cart ($20.15/month)
95-gallon waste cart ($23.95/month)
What does the subscription service include? Subscription service with LRS offers three options; all include a waste container, either a 35-gallon, 65-gallon or 95-gallon container that are picked up weekly on Wednesdays (unless a holiday falls on a Wednesday, then service pickups will be on Thursdays). No stickers are needed if all items to be picked up fit in the container. If additional bags (plastic garbage bags) need to be put out for pickup, stickers are needed for each additional bag to be picked up.
How can I make arrangements for my new cart/services provided by LRS? Services, automatic billing and payment options for Lisle residents must be arranged directly with LRS. Please contact the company as soon as possible in order to avoid interruption of services. Delivery of carts for subscription service can take up to three weeks. Call LRS at 630-581-8650 or email Service@LRSrecycles.com.
FOR RESIDENTS WHO CHOOSE NOT TO PURCHASE SUBSCRIPTION SERVICES
What if I don’t have the subscription service and I want to dispose of garbage in a container that I purchased? The size limit for resident-owned containers is a maximum of 35 gallons (which normally holds two full garbage bags). A sticker must be affixed to the container for it to be picked up. Additional bags of garbage can also be left out; one sticker is required to be affixed to each additional bag.
What if I don’t have the subscription service but want to obtain a recycling cart? Every residence in Lisle with an individual driveway will receive a free, 65-gallon recycling cart, and residents of multi-family complexes will receive a 35-gallon recycling cart. All carts will be delivered prior to July 1.
RECYCLING CARTS AND SERVICES
Is there a cost for recycling or recycling carts? No. Recycling carts and services will continue to be provided to Lisle residents free of charge. All Lisle residents with an individual driveway (single-family) will have a 65-gallon recycling cart delivered to their homes. A 35-gallon recycling cart will be delivered to multi-family complexes, including Chelsea Condos, Highpoint of Green Trails, McKenzie Station, Oakridge Townhomes, Oaks at Green Trails and Tangley Oaks Trail.
FURNITURE AND APPLIANCE PICKUP
What if I have larger items to dispose of, such as a couch, mattress or appliances? LRS will pick up these items, but they will require stickers. Individual pieces of furniture require five (5) stickers each, and any appliances will require ten (10) stickers each. For more information and for questions, please contact LRS at 630-581-8650.
SEASONAL YARD WASTE
Seasonal Yard Waste Subscription
Please contact LRS at 630-581-8650 or email Service@LRSrecycles.com to sign up for Seasonal Yard Waste services, which runs from the third week in March through the second week in December each year. This program includes recycling of food scrap materials.The Seasonal Yard Waste subscription costs for LRS are:
65-gallon cart (yard waste and food scrap materials) $125.00 per season
95-gallon cart (yard waste and food scrap materials) $150.00 per season
For more information, questions and to arrange for services and automatic billing and payments, please call LRS services Monday – Friday from 8:00 a.m. until 6:00 p.m. at 630-581-8650 or email service@LRSrecycles.com.