Residents who lose power due to severe weather should contact ComEd to report the outage. ComEd relies on both its Emergency Operating Center Monitoring Program and customer reports to determine where outrages occur. To report an outage or check outage status, customers can contact ComEd using any of the following:
Online Form: Use either the “Online Account Log In” or “No Log In Required”
Mobile Phone: Text “OUT” to 26633 (Mobile subscription to "Outage Alerts" required)
ComEd Mobile App
Facebook: Report an outage on ComEd’s Facebook Outage page
Call ComEd Customer Service at 1-800- 334-7661 to report an outage by phone.
After a widespread outage, ComEd restores power in the following order of priority:
Critical public health and safety facilities including hospitals, police and fire departments, water reclamation plants, pumping stations and communication systems.
Outages affecting the largest number/concentration of customers whose power can be restored in the least amount of time. These include major feeder trunk lines, high-density housing developments and large neighborhoods.