The 2022 -2025 Strategic Plan identifies four Performance Areas that represent the most critical efforts to be made towards achieving the desired future. Each performance area has an associated statement of success and outcome metrics. Outcome metrics will be tracked over the duration of the plan to measure the success in achieving the statement of success.
Lisle empowers staff to deliver high quality innovative services.
Change in the number of ways in which the community can access Village services through technology
Annual training hours per employee*
Track market competitiveness through average costs of salary & benefits per FTE and salary ranges
Community Survey Questions - Overall satisfaction with interactions with Village staff
Customer Survey Question - Overall satisfaction with Village services
Average response time to service requests
Number of employees who complete process improvement/innovation training
Data in each column is from the six-month time period prior.