Change in the number of ways in which the community can access Village services through technology |
3 |
1 |
19 |
21 |
Annual training hours per employee* |
38.62 |
N/A |
41.43 |
N/A |
Track market competitiveness through average costs of salary & benefits per FTE and salary ranges |
50th percentile |
50th percentile |
50th percentile |
50th percentile |
Community Survey Questions - Overall satisfaction with interactions with Village staff |
N/A |
N/A |
N/A |
In Progress |
Customer Survey Question - Overall satisfaction with Village services |
N/A |
N/A |
N/A |
In Progress |
Average response time to service requests |
N/A |
N/A |
7.3 days |
7.8 days |
Number of employees who complete process improvement/innovation training |
N/A |
N/A |
52% |
N/A |